SHIPPING & RETURN POLICIES
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SHIPPING POLICY
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Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day.
All orders are shipped via the following shipping methods are in effect during this time:
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• Two-Day: Will arrive in 2 business days
• Overnight: Will arrive the following business day
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ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
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At this time, we cannot ship Internationally.
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
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At this time, we can only ship to one address per order.
All orders are shipped via United States Postal Service (please note that USPS does not ship to P.O. Boxes).
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on casloncreations.com, login, and refer to your recent orders.
RETURN POLICY
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You may return or exchange your item for up to 30 days after purchase. Refunds are subject to the approval of Caslon Creations. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Gift cards are exempt from being returned.
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There are certain situations where only partial refunds are granted (if applicable) but are soley within the discretion of Caslon Creations. Situations where a partial refund may be granted include the following:
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us info@casloncreations.com.
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Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
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Exchanges
We only replace or exchange items if they are defective or damaged. Most of our products are one of a kind, therefore, if you need to exchange it for the same item, send us an email at info@casloncreations.com and we will let you know if a replacement is available.
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If an exchange is not available, please, send your item to: 5878 E 71st Street, Suite E-140, Indianapolis, IN 46220, United States, and your original payment method will be refunded.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver’s original payment method and he or she will find out about your return.
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Shipping
To return your product, you should mail your product to: 5878 E 71st Street, Suite E-140, Indianapolis, IN 46220, United States.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.